Rockwell Automation scales AI to hundreds of employees and turns hours into seconds—with QAnswer agentic AI

Overview

Rockwell Automation is a Fortune 500 global leader in industrial automation and digital transformation. With 2024 revenue of $8.26 billion and a workforce of ~27,000 worldwide, Rockwell combines advanced technology with human expertise to help manufacturers drive productivity and sustainability.

But inside an enterprise this large, critical knowledge was scattered across multiple knowledgebases and applications, slowing down engineers, operators, and business teams.

Rockwell needed a secure, centralized, enterprise AI solution to make information accessible to everyone—instantly. That’s where QAnswer’s agentic AI platform came in.

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The challenge: Information everywhere, answers nowhere

Rockwell’s institutional knowledge was scattered across silos—SharePoint, OneDrive, PDFs, emails, documents, and internal systems. Finding the right answer often took far too long, slowing support, frustrating employees, and reducing efficiency across teams.The result? 

Employees were:

• Spending too much time searching for critical information
• Re-creating work that already existed but was hard to locate
• Losing hours gathering context before meetings or decisions
• Struggling to extract insights buried in technical catalogs

They had tested several AI tools. But when it came to research and competitive intelligence, QAnswer became the standard as most fell short on three enterprise essentials:

• Security concerns - Data leaving corporate walls.
• Accuracy issues - Hallucinations with technical content.
• Integration gaps - Couldn't connect existing knowledge systems.

That's why Rockwell chose QAnswer.

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‍Solution: Turning knowledge into instant answers

Rockwell needed more than a search bar. They needed a secure, centralized AI platform that could cut through silos and deliver instant, reliable answers.

Deployed on-premise, QAnswer quickly became the go-to platform across Rockwell for institutional knowledge.

With QAnswer, employees could:

• Ask complex questions and get instant, cited answers.
• Summarize reports, meeting logs, and technical documents in seconds.
• Auto-complete recurring PDF templates with natural language.
• Extract structured data from dense product catalogs into clean CSVs.
• Connect natively with SharePoint, OneDrive, OneNote, emails, and more.

Inside Rockwell: How QAnswer fits into everyday work

“QAnswer is an innovative, customizable, and very user-friendly AI tool perfect for private corporate data. QAnswer does not store any of your data which was a deal breaker for our group. The bots keep your data private for just yourself unless you deliberately share with others. It allows you to upload docs, pdfs, rdf, ppts, and allows you to upload data from a variety of sources (OneDrive, SharePoint, OneNote, websites, etc.) which has encouraged more and more of our teams to utilize QAnswer for all variety of projects. We have created bots for our Market Intelligence updates, for our library collections, vital information for our executives, for various product help guides, etc. Additionally, the ability to extract data via the Data Extractor tool has been vital to our competitive intel team. Overall, QAnswer has been working far better for most of our teams than any other AI that we have tested.”

 —Lydia Rasmussen, Research and Digital Asset Management Librarian at Rockwell

QAnswer also integrates seamlessly with the Rockwell Research Library, making curated institutional knowledge instantly accessible. A unique feature lets employees control how many top extracts are pulled as sources for each answer—minimizing hallucinations and ensuring every response is grounded in trusted content.

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Results: Measurable impact across Rockwell

Since deployment, QAnswer adoption at Rockwell has grown rapidly—delivering value far beyond faster answers. It has given employees knowledge at their fingertips, time back in their day, and a centralized, secure AI solution they can trust.

Key outcomes so far:

• 490+ active users onboarded
• 9500+ messages exchanged
• 1900+ AI assistants created

Impact in action:

• 90% reduction in time-to-answer → engineers resolve technical queries in minutes, not hours.
• 50%+ faster meeting preparation → teams spend less time gathering context, more time making decisions.
• 2x speed improvement in competitive analysis → structured insights extracted instantly from product catalogs.
• Repetitive admin tasks eliminated at scale → PDF templates and routine workflows now complete in seconds.

QAnswer isn’t just saving Rockwell time—it’s transforming how employees access knowledge, collaborate across teams, and put enterprise data to work securely.

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Future: Building an AI-native enterprise

What's next for Rockwell?

With hundreds of employees already leveraging QAnswer daily, Rockwell is scaling deeper into workflows and decision processes. They're embedding agentic AI not as a future concept, but as a daily tool that unlocks new levels of efficiency and insight across their global operations.

By transforming scattered knowledge into a centralized competitive advantage, Rockwell, powered by QAnswer, is laying the foundation for an AI-native enterprise.

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Ready to bring QAnswer to Your Enterprise?

Trusted across the US and EU — from the Smithsonian to the European Commission, QAnswer powers secure AI for institutions that demand accuracy, privacy, and performance at scale.

Secure. On-Premise. Enterprise-Ready. Agentic AI

Reclaim your time today — book a free demo at: info@the-qa-company.com